Support

Email [email protected] and a human will read it. If it is about a specific image or a purchase, include the account ID from Account in the app — there is a copy button next to it — so we can find the right records.

Common things

My product doesn’t look right in the render

Add another photo or two of the same product from different angles, including a straight-on shot of the front of the packaging, and make sure the label is readable in at least one of them. Then re-run the scene. In the results thread you can also just ask for the fix — “keep the lid wooden”, “make the label sharper” — and the edit builds on the image you already have.

A render failed or is stuck

Credits are only spent on a completed image. If a generation fails, pull to refresh the gallery; if it stays stuck for more than a few minutes, email us with the account ID and roughly when it happened.

I bought credits and they haven’t arrived

Open Account and tap Restore purchases. Purchases are tied to your App Store or Google Play account, so use the same store account you bought with. If the balance still looks wrong, email us with the store receipt.

I reinstalled the app and my products are gone

Your library is restored from your account when the app finds an empty local store. Give it a moment on first launch with a working connection. On iOS the account is remembered through the keychain, on Android through the system device ID — restoring a phone from a backup of a different device may create a new, empty account.

Refunds

Purchases are billed by Apple or Google, so refunds go through them: use reportaproblem.apple.com for iOS or the Google Play order history for Android. Tell us as well if something went wrong on our side.

Deleting your account and data

In the app, open Account → Delete account. The account stops working immediately, your products, photos and generated images become inaccessible, and everything is purged after a short grace period (currently 14 days). You can also delete individual products, photos or generated images at any time without deleting the account. If you cannot reach the screen, email [email protected] from a device where the app is installed and include your account ID.